Shipping policy

Shipping Policy

Thank you for shopping with Homeyfriends. This Shipping Policy explains our shipping rates and general delivery terms.

United States Shipping

For orders shipped within the United States:

Orders of $59 USD or more qualify for free standard shipping.
Orders under $59 USD are charged a flat shipping fee of $4.90 USD.

International Shipping

For orders shipped outside the United States:

Orders of $59 USD or more qualify for free standard shipping.
Orders under $59 USD are charged a flat shipping fee of $7.90 USD.

Free Shipping Eligibility

The free-shipping threshold is calculated using the order subtotal after discounts and before taxes, duties, and other applicable charges.

Unless otherwise stated, free shipping applies to standard shipping only. Any available expedited shipping options and their costs will be displayed at checkout.

Order Processing and Delivery

Orders require processing before shipment. Available shipping methods and estimated delivery times will be displayed at checkout where applicable.

Delivery estimates are provided for reference and are not guaranteed. Delivery may be delayed by customs inspections, weather conditions, holidays, carrier disruptions, local delivery conditions, or other circumstances outside Homeyfriends’ reasonable control.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update.

International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Homeyfriends does not control these charges and cannot predict their amount.

Customers are responsible for complying with the import requirements of their destination country.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. If you notice an error, contact us immediately at info@homeyfriends.com. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Additional shipping charges caused by an incorrect or incomplete address, refusal of delivery, or failure to collect a parcel may be the customer’s responsibility.

Lost, Delayed, or Damaged Packages

If your tracking information shows no movement for an extended period, or if your package appears to be lost or damaged, please contact us at info@homeyfriends.com with your order number and tracking information.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, the carrier, and your local delivery office. We will assist where reasonably possible, but we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.